Shipping FAQ
Free online shipping. Ordering just got easier.
Free shipping on every order placed at tropac.co.nz — no minimum spend, no code required. Here's how it works, transit times by island, our carrier, Click & Collect, and how we handle mixed in-stock and order-in shipments.
Free shipping on all online orders — no minimum spend.
Applies automatically at checkout on tropac.co.nz. No discount code required.
From 5 May 2026
Policy
Free shipping — how it works
From 5 May 2026, free shipping applies automatically to all orders placed through our online store at tropac.co.nz. There is no minimum order value and no discount code required — shipping is free at checkout.
Online store orders only. Free shipping is not available on orders placed by phone, email, or any channel outside tropac.co.nz. To take advantage of free shipping, place your order through the online store.
Delivery
Transit times
Orders for in-stock items are typically dispatched from our warehouse within 24 hours of placement. Transit times vary based on destination — use the estimates below as a guide. Regional and remote destinations may take longer.
| Region | Estimated transit | Notes |
|---|---|---|
| North Island1 | 1–2 days | Metro and major centres |
| South Island | 2–4 days | — |
Estimates do not apply to regional or remote destinations. Once orders leave our warehouse, transit times are managed by the carrier. For a more accurate estimate, contact us before ordering.
Carriers
Who we ship with
TROPAC uses Mainfreight as our primary carrier. We do not ship with NZ Post or related couriers.
Important
We cannot ship to PO Boxes. All orders require a physical delivery address. If the website is not accepting your address at checkout, please contact us — it may be a simple formatting issue.
Collection
Click & Collect
TROPAC does not have a showroom or walk-in sales facilities. We do offer a Click & Collect service for customers who prefer to pick up in person. Place your order online and collect from our Auckland warehouse during the collection hours below.
Auckland
Mon – Fri
8:00am – 4:00pm
You will receive a collection notification when your order is ready. Do not attend the warehouse until you have received this notification.
Order types
Mixed in-stock and order-in items
If your order contains a mix of in-stock and order-in (backordered) products, we will typically split the order and dispatch available stock immediately. Backordered items are sent separately when they arrive in our warehouse.
If you would prefer to receive your order in a single shipment, contact us after placing your order and we can hold dispatch until all items are available.
If you would prefer to receive your order in a single shipment, contact us after placing your order and we can hold dispatch until all items are available.